YOUR LONDON TOURS – BOOKING & ENQUIRY FORM

• All bookings and enquiries are handled via e-mail only. We do not conduct them by phone.
• Fill out the form below and click ‘send’. If you are uncertain of any information, just leave blank.
• On receiving this information, we will reply confirming availability, price & payment procedure.
• General enquiries may be sent to the same e-mail address (tours@yourlondontours.com).

BOOKING POLICY

  • Bookings are dealt with on a one-to-one basis via e-mail only.  Clients with queries regarding existing bookings may use the phone number on their confirmation form.
  • All tours subject to availability. Booking will not go ahead until availability is confirmed.
  • No bookings are accepted with less then 3 day’s notice. To secure your preferred date we recommend booking well in advance.
  • If the tour is unavailable or we are fully booked, we will inform you and provide details of another operator who may be able to help.
  • For most attractions it will be necessary for us to book standard tickets in advance. You will be notified if this is the case. These must be paid for when booking your tour, and are non-refundable.
  • In some instances, tickets for attractions can be paid for at the gate on the day.
  • Administration fees may be added for extensive itineraries or advance ticket booking.
  • We do not arrange flights, accommodation, travel tickets or tickets for special events.
  • Full advance payment of the total cost of the tour is required to secure the booking.
  • Clients are responsible for checking that tour service details are correct on confirmation form.
    If you have any queries regarding this policy, please email tours@yourlondontours.com

CANCELLATION & REFUND POLICY

  • Do not pay for a tour without prior instruction.
  • Full advance payment of the total cost of the tour is required to secure the booking.
  • Clients are responsible for checking that tour or service details are correct on their confirmation form.
  • We offer a full immediate refund, or alternatively, a discount on a rearranged tour, if a tour cannot go ahead for any reason, and the fault is accepted by Your London Tours or its partners.
  • We offer a full refund for tours cancelled by the client 14 days or more before the start date, however this refund does not include any pre-booked attraction tickets.
  • Any tickets that we have pre-booked for attractions are non-refundable.
  • We reserve the right to retain 50% of tour cost for cancellations by the client 2-14 days before the start of the tour.
  • We reserve the right to retain 100% of tour cost for cancellations by the client less than 48 hours before the start of the tour.
  • Refund claims must be raised via e-mail to Your London Tours within 30 days of the tour date.
  • Your London Tours is not liable for reduced itineraries owing to late start or delays by the client.
  • Your London Tours is not liable for reduced itineraries owing to unscheduled closures, extreme weather, or delays or diversions caused by accidents or other circumstances beyond our control.
  • Clients should acquire adequate insurance to cover any loss as a consequence of flight delays or cancellations, illness, or circumstances causing the tour to be cancelled or delayed beyond the control of Your London Tours or its partners.
  • If you have any queries regarding this policy, please email tours@yourlondontours.com